The Position:
Service Integration Coordinator:
- Requires a bachelor’s degree in human service or related field (e.g., social work, psychology, education, business, nursing, or other healthcare-related degrees).
- Experience working with a diverse group of community agencies, organizations, or other resources.
- Must be able to work within multi system/software platforms for both referral and data collection responsibilities.
- Requires knowledge of various community resources, excellent interpersonal skills, verbal and written communication skills.
Duties:
- Serve as the single point of service coordination contact for InCA designated Medicaid recipients age 21 and older through the iHUB.
- Conducts Comprehensive Needs Assessment and Screenings for all adult beneficiary referrals and walk-ins.
- Supports and tracks linkages/referrals to community-based resources.
- Report and advocate for change based on needs indicators.
- Works closely with the direct service team and other key staff to ensure comprehensive care is provided.
- Provides outreach and coordination contact for core partner agencies and InCA beneficiaries.
- Provide referral and linkage information for collaborators and InCA recipients including stratification to medically necessary levels of care using the IM CANS needs assessment as a guide.
- Will prompt, record and ensure care tasks within a Population Health Management system (i.e,follow-ups, wellness visits, screenings, care plans, etc.) are completed by appropriate direct service staff to improve health outcomes of InCA recipients.
- Establish and further develop collaborative working relationships as an informational contact for agencies, service providers, and Medicaid beneficiary families in the counties served.
- Individuals must demonstrate great cultural and socioeconomic sensitivity to populations served